Ken Blanchard's phenomenal bestsellers, such as The One Minute Manager® and Raving Fans®, have made him a globally recognized business legend. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the workplace -- procrastination. The On-Time, On-Target Manager tells the highly recognizable story of Bob, a middle manager who tends to put things off to the last minute. He misses deadlines, rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company's CEO -- a new kind of CEO -- the ""Chief Effectiveness Officer"" -- who helps him deal with the three negative side effects of procrastination: lateness, poor work quality, and stress to himself and others. Bob learns how to overcome procrastination, and transforms himself into a productive On-Time, On-Target Manager through the Three P strategy. With this engaging parable, Blanchard and Gottry tackle the problem of procrastination head-on, offering practical strategies any professional can immediately put into practice to improve his or her performance.

The On-Time, On-Target Manager

10TH ANNIVERSARY EDITION, REVISED AND UPDATED In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret of great leaders?" His reply-"great leaders serve"-flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns: * Why great leaders seem preoccupied with the future * How people on the team ultimately determine your success or failure * What three arenas require continuous improvement * Why true success in leadership has two essential components * How to knowingly strengthen-or unwittingly destroy-leadership credibility The tenth anniversary edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard's and Miller's wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.

The Secret - What Great Leaders Know and Do (Unabridged)

The bestselling co-author of the legendary The One Minute Manager® and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships. The past decade has seen the dramatic rise of a word now well known in corporate hallways: mentoring. But a new awareness about mentoring hasn’t necessarily meant an increased understanding of how to implement the practice. While most people agree that having a mentor is a good thing, they don’t know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don’t think they have the time or skills to do so. Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships. Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success.

One Minute Mentoring

Collaboration Begins with YouEveryone knows collaboration creates high performing teams and organizations-and with today's diverse, globalized workforce it's absolutely crucial. Yet it often doesn't happen because people and groups typically believe that the problem is always outside: the other team member, the other department, the other company. Bestselling author Ken Blanchard and his coauthors use Blanchard's signature business parable style to show that, in fact, if collaboration is to succeed it must begin with you. This book teaches people at all levels-from new associates to top executives-that it's up to each of us to help promote and preserve a winning culture of collaboration. The authors show that busting silos and bringing people together is an inside-out process that involves the heart (your character and intentions), the head (your beliefs and attitudes), and the hands (your actions and behaviors). Working with this three-part approach, Collaboration Begins with You helps readers develop a collaborative culture that uses differences to spur contribution and creativity; provides a safe and trusting environment; involves everyone in creating a clear sense of purpose, values, and goals; encourages people to share information; and turns everyone into an empowered self-leader. None of us is as smart as all of us. When people recognize their own erroneous beliefs regarding collaboration and work to change them, silos are broken down, failures are turned into successes, and breakthrough results are achieved at every level.

Collaboration Begins with You - Be a Silo Buster (Unabridged)

Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success. In this captivating business parable, bestselling author Ken Blanchard tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from The One Minute Manager, Cayla teaches Steve the three tricks of self leadership. These three techniques not only empower him to keep his job, but give him the skills he needs to keep growing, learning, and achieving. The primary message of SELF-LEADERSHIP AND THE ONE MINUTE MANAGER is that power, freedom, and autonomy come from having the right mindset and the skills needed to take personal responsibility for success.

Self Leadership and the One Minute Manager

"The only way to create great relationships and results is through servant leadership. It's all about putting other people first." - from the foreword by John MaxwellWe've all seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way: servant leadership. Servant leaders lead by serving their people, not by exalting themselves. This collection features forty-four renowned servant leadership experts and practitioners-prominent business executives, bestselling authors, and respected spiritual leaders-who offer advice and tools for implementing this proven, but for some still radical, leadership model. Edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, this is the most comprehensive and wide-ranging guide ever published for what is, in every sense, a better way to lead.

Servant Leadership in Action - How You Can Achieve Great Relationships and Results (Unabridged)

New York Times bestselling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in book form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us. In today’s polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony. Learn how the apply the “ABCD trust” model to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.

Trust Works!

The co-author of the phenomenal New York Times bestselling classic The One Minute Manager® explores the skills needed to become an effective self leader in this essential work, now updated throughout. Just as Ken Blanchard’s phenomenal bestselling classic The One Minute Manager gives leaders the three secrets to managing others, so this follow-up book gives people the three secrets to managing themselves. In Self Leadership and the One Minute Manager, readers will learn that accepting personal responsibility for their own success leads to power, freedom, and autonomy. Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show readers how to apply the world-renowned Situational Leadership® II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership. His newfound skills not only empower Steve to keep his job, but also show him how to ditch his victim mentality to continue growing, learning, and achieving. For decades, millions of managers in Fortune 500 companies and small businesses around the world have followed Ken Blanchard’s management methods to increase productivity, job satisfaction, and personal prosperity. Now, this newly revised edition of Self Leadership and the One Minute Manager empowers people at every level of the organization to achieve success.

Self Leadership and the One Minute Manager Revised Edition

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world. For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less—including resources, funding, and staff—have all revolutionized the world in which we live and work. Now, Ken Blanchard and Spencer Johnson have written The New One Minute Manager to introduce the book’s powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets about leading others—and explain why these techniques continue to work so well. As compelling today as the original was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.

The New One Minute Manager

Bestselling author of The One-Minute Manager, Ken Blanchard, along with Phil Hodges, offers guidance for how to become a successful modern-day servant leader modeled after Jesus Christ. Based on years of leadership study and proven leadership styles, Blanchard gives established and up-and-coming business leaders solid examples, tools, and methods for life-changing results in their leadership of others. Servant Leader summarizes the Four Dimensions of Leadership: leadership assumptions and methodsapplication and leadership behaviorusing the heart to overcome selfish motives and barriersthe habits of leadersThose looking to expand their effective leadership skills, to experience the transforming power of Blanchard's unconventional teachings, and to grow as leaders and as business executives will benefit greatly from Servant Leader. An accompanying graphic and servant leadership commitment are included in the audiobook companion PDF download.

Servant Leader

"The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection. He is simply the greatest leadership role model of all time." Effective leadership—whether on the job, in the community, at church, or in the home—starts on the inside. In this revised classic, renowned leadership expert Ken Blanchard guides you through the process of discovering how to lead like Jesus. Before you can hope to lead anyone else, you must know who you are. Every leader must answer two critical questions. One deals with your relationship to Christ. The other with your life purpose. Whose are you going to be?Who are you going to be?Learning to lead like Jesus can be described as the process of aligning two internal domains (the heart and the head) and two external domains (the hands and the habits). These four dimensions of leadership form the outline for this very practical and transformational book, from which you will learn how to: Integrate your faith with your role and responsibility as a leaderIdentify your prioritiesBuild your relationship with God in a new and personal wayMove from success to significanceLead out of service rather than self-interestPut the love of Jesus into actionWith simple yet profound principles from the life of Jesus, and dozens of stories and leadership examples from his own life, Ken Blanchard once again shows us the way effective leaders lead. Accompanying graphics, resources, checklist, and discussion guide are included in the audiobook companion PDF download.

Lead Like Jesus Revisited

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chick-Fil-A restaurants, present The Generosity Factor--a parable that demonstrates the virtues of generosity. It's the story of a meeting between the Broker--a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant--and the Executive--the CEO of a very large and successful company who claims the greatest joy in his life is his ability to give to others. Thinking he might get a competitive edge by meeting with the Executive, the Broker's worldview is turned upside down as he talks to the Executive and hears the principles that form his life. He calls it The Generosity Factor--a way to give time, talent, treasure, and touch to those in need. Providing a unique twist on what it means to thrive in business, at home, and in life, this story will forever change your definition of success.

The Generosity Factor

Now a major motion picture! Everyone deserves a second chance on the course--and in life. Join golf pro Wally Armstrong and author Ken Blanchard as they condense decades of practical know-how into a simple book with an incredible, inspiring message: sometimes we all need a mulligan. Meet Paul McAllister. An Ivy League-educated founder of a multimillion-dollar business, Paul was a success in almost everything except life and golf. It only took one Pro-Am afternoon, one short putt, and one airborne putter to send his world flying in a different direction: a mulligan! Golf's gracious do-over, a mulligan, was the beginning of Paul's own second chance. Guided by the wisdom and advice of an old pro, Paul learned about priorities, self-confidence, and playing a good game both on and off the course. You'll learn all about: The importance of friendshipsThe true meaning of forgivenessDetaching from outcomes and embracing positivityThe value of having mentors to guide you along the wayWritten in a parable style, The Mulligan will give you a second chance to change it all, improving your life and your golf game along the way. Praise for The Mulligan: "Wally Armstrong and Ken Blanchard not only understand golf, but life and the value of relationships. They have put together a story that should warm your heart, help your golf game, and just may touch your life." --Jack Nicklaus, golf legend and 1974 inductee to the World Golf Hall of Fame "For those who have learned that golf is more than just a game, The Mulligan will be welcome reading that will provide helpful insights not just for their golf game, but for their lives as well." --Ben Crenshaw, two-time Masters Champion and 2002 inductee to the World Golf Hall of Fame

The Mulligan

Ken Blanchard.- Es un destacado autor, orador y asesor comercial muy querido. Sus amigos, colegas y clientes lo tienen como una de las personas más perspicaces, poderosas y compasivas del mundo empresarial actual. Su fenomenal libro, en coautoría con Spencer Johnson, El Nuevo mánager al minuto ha vendido más de trece millones de copias y continúa en las listas de los libros más vendidos. También es coautor de destacados profesionales, por lo que ha tenido un gran alcance y un extraordinario impacto como escritor y orador. Jesse Lyn Stoner .- Es coautora de varios libros acerca del éxito empresarial. Durante los últimos veintidós años, ha trabajado estrechamente con líderes en organizaciones de todo el mundo como consultora comercial y entrenadora ejecutiva de grandes corporaciones, pequeñas empresas, agencias gubernamentales y empresas sin fines de lucro. Las lecciones de este audiolibro están narradas en forma coloquial y sencilla. A medida que lo vayas escuchando, te va a sorprender. Si eres humilde y tienes un deseo genuino de mejorar tu vida, comenzarás a seguir sus consejos para trasformar tanto tu vida familiar, como tu vida laboral. Una de sus preguntas te invita a plantearte: "¿Qué tipo de persona soy?". Si escuchas con valentía y sabiduría te convertirás en un líder visionario, que es precisamente lo que nuestro mundo necesita con desesperación. Este audiolibro está narrado en español latino Ken Blanchard es un destacado autor, orador y asesor comercial. Sus amigos, colegas y clientes lo tienen como una de las personas más perspicaces, poderosas y compasivas del mundo empresarial actual. Jesse Lyn Stoner es coautora de varios libros acerca del éxito empresarial. Durante los últimos veintidós años ha trabajado estrechamente con líderes en organizaciones de todo el mundo como consultora comercial y entrenadora ejecutiva de grandes corporaciones, pequeñas empresas, agencias gubernamentales y empresas sin fines de lucro.

A todo vapor

Bestselling author Ken Blanchard brings you the tie-in guide to accompany his TrustWorks! training program. Ken Blanchard is famous for his ability to make the seemingly complex simple. In Trust Works! he brings his talent to bear on the complicated and timely issue of trust. The book begins with an allegory – in this case, it’s the story of a dog and a cat with major trust issues. Their fighting, backbiting, and sabotaging soon affects the whole household – including the humans. It quickly becomes clear that unless the ongoing conflicts can be resolved, all of the pets will be without a home. Through the counsel of a wise old parrot, the animals learn the ABCDs of trust, becoming aware of the unconscious behaviours that had been eroding their relationships and begin to change their actions. In the end, the results have a positive effect that reaches far beyond the dog and cats’ relationship. Applying lessons presented in the fable to real life situations, Blanchard explores his ABCD trust model to address issues like poor morale, miscommunication in relationships, poor customer service issues, and dysfunctional leadership. Trust is an evergreen topic but is particularly relevant today, as protests in cities throughout the world underscore a growing distrust of corporations and institutions. Now more than ever, people need trust-building skills and a common language for learning the behaviours that build – or erode – trust. TRUST WORKS! is the first book to create a common, easy-to-learn language for talking about trust in a way that can bring peace and co-operation where once there was dissension.

Trust Works

Refire! Don't Retire asks readers the all-important question: as you look at the years ahead, what can you do to make them satisfying and meaningful? Ken Blanchard and Morton Shaevitz point out that some people see their later years as a time to endure rather than as an exciting opportunity. Both research and common sense confirm that people who embrace these years with energy and gusto-rather than withdrawing and waiting for things to happen-consistently make the rest of their lives the best of their lives. In the trademark Ken Blanchard style, the authors tell the compelling story of Larry and Janice Sparks, who discover how to see each day as an opportunity to enhance their relationships, stimulate their minds, revitalize their bodies, and grow spiritually. As they learn to be open to new experiences, Larry and Janice rekindle passion in every area of their lives. Readers will find humor, practical information, and profound wisdom in Refire! Don't Retire. Best of all, they will be inspired to make all the years ahead truly worth living.

Refire! Don't Retire - Make the Rest of Your Life the Best of Your Life (Unabridged)

Todos los días organizaciones alrededor del mundo lanzan iniciativas de cambio, muchas veces de gran magnitud y con grandes gastos, destinadas a mejorar el statu quo. Sin embargo, entre el cincuenta y el setenta por ciento de esos esfuerzos por lograr un cambio fracasan. Unos pocos perecen de manera repentina, pero son muchos los que mueren con una muerte larga y dolorosa que agota los recursos, la energía y la moral de la organización. ¿Quién, o qué, está matando el cambio? Eso es lo que vas a descubrir en esta ingeniosa historia de misterio. La historia presenta al Agente Mike McNally, un detective al estilo de Columbo, que está investigando el asesinato de otro cambio más. Uno tras otro, el Agente McNally interroga a trece sospechosos principales, entre ellos una líder miope llamada Victoria Visión, un gerente que continuamente llega tarde a su oficina, llamado Ernesto Urgencia, una ejecutiva llamada Clara Comunicación, cuya laringitis hace que le sea totalmente imposible comunicarse, y varios personajes sospechosos más. Con toda seguridad, los sospechosos te van a parecer familiares, y es muy posible que los puedas relacionar con tu propio lugar de trabajo. Al final, el Agente McNally resuelve el caso de una manera que te inspirará a convertirte en un eficaz Agente de Cambio en tu propia organización. Al final del libro hay una guía que te mostrará paso a paso la manera de aplicar las lecciones de esta historia al mundo real. Las preguntas clave te ayudarán a evaluar el grado de salud de las iniciativas de cambio que se producen en tu organización, y aprenderás mejores prácticas para capacitar y mantener la producción del cambio deseado.

¿Quien mató a Cambio?

Wat zou u ervan denken als er een pil bestond die leiderschapskwaliteiten in managers kon opwekken? Eindelijk een makkelijke oplossing voor een moeilijk probleem? In deze parabel van Marc Muchnick en Ken Blanchard blijkt er zo’n pil te zijn, die echter precies doet wat je van makkelijke oplossingen mag verwachten: hij werkt heel goed op de korte termijn, maar richt op de lange duur meer schade aan. De Effectieve Leider, hoofdpersoon van dit verhaal, daagt de uitvinders van de leiderschapspil uit en stelt een test voor: hij zal een onwillig team leiden zónder pil, en de situatie na een jaar vergelijken met een neutraal team dat door een pillenslikkende manager wordt geleid. Na een initiële achterstand brengen zijn methodes – gericht op wederzijds respect, partnerschap en integriteit – een duurzaam resultaat, dat noch door zijn team, noch door de voorstanders van de leiderschapspil voor mogelijk werd gehouden! Inhoud 1. De ontdekking 2. De persconferentie 3. De opkomst 4. Het experiment 5. De voorbereiding 6. Het geheime recept 7. De zoektocht naar integriteit 8. Partnerschap is een must 9. De kunst van het waarderen 10. De Finishing Touch 11. Het einde en een begin

De Leiderschaps Pil

De Orka Award vertelt het verhaal van manager Wes Kingsley, die dankzij een orkatrainer ingevoerd wordt in de fijne kneepjes van het motiveren. Het boek is nu eindelijk verkrijgbaar als luisterboek. Bij een orka denkt u waarschijnlijk aan een gevaarlijke killer, maar toch laten deze slimme dolfijnen zich maar wat graag allerlei kunstjes aanleren. Hoe doe je dat, vraagt manager Wes Kingsley zich af, laat je ze eerst verhongeren en dan reiken naar een visje? In gesprek met een orkatrainer leert Kingsley over vertrouwen kweken, goed gedrag prijzen en verkeerd gedrag corrigeren. De parallellen, of beter, verschillen, met zijn eigen situatie in zijn werk zijn hem onmiddellijk duidelijk. Kingsley gaat vaak op zoek naar iemand die hij kan betrappen op een fout. Samen met een bedrijfsadviseur gaat hij aan de slag om zijn managerspraktijken, maar ook zijn gezinsleven, een nieuwe impuls te geven. Kenneth Blanchard wijst u in zijn bekende stijl de kracht en de effectiviteit van positieve feedback. De Orka Award zal zowel op het werk als in de privé-sfeer een bron van inspiratie zijn.

De Orka Award

Hoe krijg je je mensen zo gemotiveerd en enthousiast dat zij zich volledig inzetten voor hun organisatie? In ‘Gung Ho’ beschrijven Ken Blanchard en Sheldon Bowles een revolutionaire techniek om persoonlijke betrokkenheid van medewerkers te vergroten. Het antwoord ligt besloten in de drie eenvoudige principes van ‘Gung Ho’, principes die voor elke manager zijn na te volgen. Blanchard en Bowles beschrijven deze aan de hand van een bedrijf dat worstelt om een faillissement af te wenden. Dankzij ‘Gung Ho’ weten medewerkers waarvoor zij werken, voelen zij zich verantwoordelijk en ondersteunen zij elkaar. Productiviteit en winst stijgen en het bedrijf wordt een voorbeeld in het land. Ook uw bedrijf heeft baat bij de principes van ‘Gung Ho’!

Gung Ho!

'Je klanten zijn alleen maar tevreden omdat hun verwachtingen niet hooggespannen zijn, en omdat niemand anders het beter doet. Tevreden klanten hebben is niet meer genoeg tegenwoordig. Wilt je echt een bloeiend bedrijf, maak dan enthousiaste fans van je klanten.' Dit is in het kort het advies dat de nieuwe districtsmanager in dit boek op zijn eerste werkdag te horen krijgt. Zijn verhaal wordt in de van Ken Blanchard bekende, enerverende parabelvorm verteld. Ken Blanchard en Sheldon Bowles geven eenvoudige maar doeltreffende aanwijzingen hoe je een visie kunt ontwikkelen, hoe je leert wat de klant precies wil, en hoe je effectieve regels kunt instellen zodat het programma om van klanten enthousiaste fans te maken een blijvend succes wordt.

Maak een fan van uw klant

Maar al te vaak krijg je als manager het verzoek om iets op te lossen dat eigenlijk door een ander gedaan moet worden. De verleiding is dan groot om te zeggen: ‘Geef maar, ik kijk er wel even naar.’ Degene die met het verzoek kwam loopt verder en u zit met zijn of haar probleem opgescheept… De auteurs gebruiken in dit boek een treffend beeld voor deze situatie: er is zojuist een aap van zijn schouders op de uwe gesprongen! En voor u het weet, heeft u zo een bureau vol andermans apen, en komt u aan uw eigenlijke werk niet meer toe. Blanchard, Oncken en Burrows nemen u stap voor stap door de procedures om alle apen weer terug te krijgen bij hun rechtmatige verzorgers. Inhoud 1. Het probleem 2. De positie van het management 3. Ontmoeting met de baas 4. Ontmoeting met de One Minute Manager 5. Fundamenteel managementdilemma 6. Diagnose - een zelf gecreëerd probleem 7. Wiens aap is het? 8. Vicieuze cirkel 9. De oplossing 10. De One Minute Manager ontwaakt 11. De omvang van het probleem 12. Redding 13. Een optimistisch gevoel 14. De apen teruggegeven 15. Tijd hebben voor mijn mensen 16. Onckens Regels van Apenmanagement 17. Regel 1: Beschrijvingen 18. Regel 2: Eigenaren 19. Regel 3: Verzekering 20. Regel 4 Voeding 21. Delegeren 22. Coachen 23. Drie soorten bedrijfstijd 24. Door de manager opgelegde tijd 25. Door het systeem opgelegde tijd 26. Door uzelf opgelegde tijd 27. Zelf ingedeelde tijd - de belangrijkste 28. Door medewerkers opgelegde tijd 29. Instellen van eigen tijdsinvulling 30. Liever managen dan doen 31. De uiteindelijke verandering

De one minute manager en de apenrots

De One Minute Manager van Ken Blanchard is een businessklassieker, die al vele jaren gelezen en gebruikt wordt in allerlei organisaties. Eindelijk is het boek ook verkrijgbaar als luisterboek. Vele managers en topondernemingen passen de methode van de one minute manager nog steeds met succes toe. De kracht van deze titel zit hem in de drie effectieve managementtechnieken die in een verhalende vorm verteld worden. Die 3 technieken zijn: 1. een-minuut doelstellingen 2. een-minuut complimenten 3. een-minuut reprimandes Deze managementtechnieken zijn nog steeds actueel; iedereen, in elke organisatie, kan ze leren en zou ze moeten toepassen. Inhoud 1. Het grote zoeken 2. De One Minute Manager 3. Het eerste geheim 4. Het tweede geheim 5. Beoordeling 6. Het derde geheim 7. Uitleg van de One Minute Manager 8. Waarom een-minuut doelstellingen werken 9. Waarom een-minuut complimenten werken 10. Waarom een-minuut reprimandes werken 11. De nieuwe One Minute Manager 12. Een geschenk voor uzelf 13. Een geschenk voor anderen

De one minute manager

Every day organizations around the world launch change initiatives—often big, expensive ones—designed to improve the status quo. Yet fifty to seventy percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or what is killing change? That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization. A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.

Who Killed Change?

Megaselling author Ken Blanchard shares his own story of how-after countless failed attempts-he finally was able to break his cycle of weight gain at age 73, losing over 30 pounds and shedding five inches from his waistline.  Ken and his trainer Tim Kearin share techniques that any person can use to get started, overcome obstacles, establish new habits, and enjoy lasting success in becoming healthy and fit in middle age or older age.

Fit at Last

Bestselling author Ken Blanchard and leading psychologist Morton Shaevitz offer advice, based on both research and personal experience, for infusing the second half of your life with passion, energy, and excitement.

Refire! Don't Retire

Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership comes down to implementing everyday, commonsense practices to help organizations thrive-and yet so many leaders are still missing these fundamental principles from their personal and professional lives. Renowned business experts Ken Blanchard and Randy Conley disclose the simple truths about leadership they have gathered over their long and distinguished careers to help bring common sense into common practice. Featuring two sections-servant leadership and building trust-this book is a collection of Blanchard's greatest hits. It is chock-full of profound and memorable (and in some cases counterintuitive) leadership wisdom, such as -	Create autonomy through boundaries. -	People who plan the battle rarely battle the plan. -	A relationship with no trust is like a cell phone with no internet. All you can do is play games. -	The most important part of leadership is what happens when you're not there. This book will help readers incorporate these integral practices into their leadership style, build trust through servant leadership, and make a difference in their own life and the lives of those they influence.

Simple Truths of Leadership

Bestselling author Ken Blanchard and his coauthors bring his signature "business parable" style to a critical skill for today's workplace: collaboration. Everyone knows that collaboration creates high-performing teams and organizations. Yet it often doesn't happen, because people and groups typically believe that they are doing what's needed-the problem is always outside: the other team member, the other department. So people stay in their silos and the creative energy collaboration generates is lost. This book shows that collaboration begins with you. It is an inside-out process that starts with your heart (who you are) and head (what you know and believe), then moves to your hands (what you do). The authors help people develop a collaborative culture by utilizing differences, nurturing safety and trust, instituting clear purposes and goals, talking openly, and empowering themselves and others. When people recognize and change erroneous beliefs and actions regarding collaboration, failures can be turned into successes and breakthrough results achieved at every level.

Collaboration Begins with You

Mega-selling author Ken Blanchard teams up again with his "Whale Done" coauthors to apply to parenting young children the simple principles that have proven so effective in many settings, from training killer whales to improving personal effectiveness to raising business performance.

Whale Done Parenting

In this third edition, bestselling authors Ken Blanchard and Mark Miller answer the question most leaders ask at some point in their career: "What do I need to do to be a great leader?" The secret may surprise you.

The Secret, 3rd Edition

Le frein principal à l'épanouissement personnel et professionnel tient à une baisse d'enthousiasme. Lorsque nous sommes démoralisés, nous manquons de motivations pour atteindre nos objectifs au travail, profiter des bonheurs en famille ou en amour... La méthode proposée ici s'inspire des principes de la pensée positive pour nous aider à retrouver le goût de nos carrières et de nos relations humaines. Exposée au fil d'une histoire édifiante, elle renforce la confiance en soi, souligne les succès plutôt que de s'appesantir sur les échecs et "redirige" les attitudes négatives afin d'obtenir du constructif. Au lieu de comptabiliser vos fiascos, et ceux des autres... soyez fiers de vous C'est le début de la réussite! Qu'avons-nous en commun avec les cétacés? Bien plus qu'il n'y paraît au premier coup d'oeil! Tout comme les mammifères marins, les êtres humains s'améliorent quand on souligne leurs qualités, leurs progrès et leurs efforts plutôt que leurs défaillances, leurs erreurs et leurs baisses de régime. En suivant les techniques de dresseurs d'épaulards au SeaWorld d'Orlando, le chef d'entreprise Wes Kinglsey découvre que ce qui galvanise nos relations avec les autres, raccommode parents et enfants et soude les équipes professionnelles tient à un changement d'état d'esprit. Exit la stratégie de la carotte et du bâton: rien ne vaut l'éloge et la reconnaissance des atouts de chacun.

Soyez fiers de vous

Oferecer um grande serviço ao consumidor é fundamental para qualquer organização. A maioria das pessoas ainda considera que o serviço que elas recebem seja, no mínimo, mediano. Empresas de sucesso aliam uma experiência inesquecível ao cliente a um negócio próspero. Elas reconhecem que o modo como os funcionários tratam os clientes está diretamente relacionado ao modo como os chefes tratam os funcionários. Kelsey Young é uma assistente de vendas otimista, porém desiludida, que trabalha colocando em prática o que aprende na faculdade. O seu mundo se abre quando um de seus professores lhe desafia a criar uma cultura de serviço no seu ambiente de trabalho ao aplicar os cinco componentes do Serviço Lendário, uma estratégia revolucionária de atendimento ao cliente. Apesar de a Ferguson's, a loja na qual Kelsey trabalha, certamente não ser conhecida pela excelência no serviço ao cliente, Kelsey acredita que pode fazer uma diferença positiva. Ela aprende rapidamente que a mudança de cultura não é fácil – e que a sua função como funcionária da linha de frente é mais importante do que ela poderia imaginar. No estilo característico de Blanchard, este livro é uma leitura rápida e de entretenimento para todasas pessoas em todos os níveis organizacionais em cada indústria. Quando aplicadas, suas lições terão um impacto profundo na experiência que você pode proporcionar a seus clientes. Tanto um alto executivo quanto um funcionário que trabalha meio período, cada pessoa pode fazer a diferença, e o serviço ao consumidor é um trabalho de todos.

Experiência inesquecível para o cliente

A liderança eficaz é um processo de influência no qual os líderes implementam abordagens cotidianas e de bom senso que ajudam as pessoas e as organizações a prosperar. No entanto, de alguma forma, muitos desses princípios fundamentais ainda estão ausentes na maioria dos locais de trabalho. Em Verdades simples sobre liderança, o lendário especialista em liderança servidora Ken Blanchard, cujos livros venderam milhões de cópias em todo o mundo, e seu colega Randy Conley, conhecido e reconhecido por seus muitos anos de liderança de pensamento e experiência no campo da confiança, compartilham cinquenta e duas Verdades simples sobre liderança que ajudarão os líderes em todos os lugares a tornar a liderança de bom senso uma prática comum.

Verdades simples sobre liderança

"Dirige tu vida y la empresa con base en ¡VALORES!" describe una nueva medida de éxito organizacional, gracias a la cual propietarios, accionistas, empleados y clientes por igual ganan en función de su compromiso con un propósito común y un conjunto de valores que se aplican a todos para lograr llegar a la lista de los "500 Afortunados". En este audiolibro los autores te brindan: -Un plan de juego claro y práctico que comunica y alinea los procesos de la organización en todos los niveles y en todas las áreas, con un conjunto definido y funcional de valores. -Proporcionan una metodología clara para definir e implementar dichos valores para lograr objetivos organizacionales, grupales, de equipo e individuales. -Abordan el vacío y el desafío inherente al proceso de convertirse en uno de los pocos "afortunados" en el mundo empresarial actual. -Remodelan drásticamente una nueva generación de organizaciones, propietarios, gerentes y empleados. -El secreto de cómo te puedes convertir en uno de los "500 Afortunados". Este audiolibro está narrado en español latino Ken Blanchard es un autor, conferencista y consultor empresarial de renombre mundial. "Dirige tu vida y tu empresa con base en ¡Valores!" encarna toda su filosofía de liderazgo y gestión. Como conferencista, Blanchard ha recibido el mayor reconocimiento posible: el codiciado premio Golden Gavel y el premio a la Excelencia de la Asociación Nacional de Oradores. Michael O´Connor es fundador del Centro de Administración con base en Valores y creador del proceso "Dirige tu vida y la empresa con base en ¡Valores!", que es la culminación de más de veinticinco años de investigación. Su experiencia en las áreas de comportamiento personal, grupal y organizacional es muy amplia.

¡Valores!

El coautor best seller del legendario El mánager al minuto y una exejecutiva de Twitter unen fuerzas para crear una guía esencial para crear poderosas relaciones de enseñanza. Mientras que la mayoría de personas concuerda que tener un mentor es algo bueno, no saben cómo encontrar o aprovechar uno. Y a pesar de la amplia aceptación de la idea de ser un mentor, la mayoría de la gente piensa que no tiene el tiempo o la capacidad para hacerlo. Las relaciones de enseñanza positivas pueden cambiar la forma en la cual lideramos y nos pueden ayudar a triunfar. En este libro, el legendario gurú Ken Blanchard y Claire Diaz-Ortiz, una exejecutiva de Twitter, combinan sus conocimientos para proporcionar un enfoque sistemático para el asesoramiento intergeneracional, brindando a los lectores una perspectiva sobre el poder y la influencia de la tutoría y les anima a fomentar sus propias relaciones como mentor. Con su clásico formato de parábola, Blanchard explica por qué el desarrollo de la comunicación efectiva y las relaciones entre generaciones pueden ser una gran oportunidad para empresas e individuos. Esta es la fuente ideal para aprender por qué mentoring es el ingrediente secreto para el éxito profesional y personal.

Mentoría al minuto

Los magníficos libros best seller de Ken Blanchard, como El nuevo mánager al minuto y Raving Fans, lo han convertido en una leyenda mundialmente reconocida en el mundo de los negocios. Millones de personas buscan en los libros de Blanchard enfoques innovadores sobre gerencia, liderazgo, servicio al cliente y mucho más. Ahora ha unido fuerzas con Steve Gottry, el renombrado escritor sobre temas de negocios, para explorar uno de los problemas más comunes e insidiosos que son una plaga en los lugares de trabajo: la postergación. Este libro es la historia de Bob, un gerente típico de nivel intermedio que tiene por costumbre dejar las cosas para el último minuto. Como consecuencia, nunca cumple con las fechas límite, pues su falta de concentración hace que se dedique a hacer tareas sin sentido antes de dedicarse a las cosas realmente importantes. Como muchos otros profesionales, Bob racionaliza, justifica y trata de explicar. Por suerte, envían a Bob al «Jefe oficial de eficacia» de su compañía, el cual le ayuda a enfrentarse con los tres efectos secundarios de la postergación: el atraso, la baja calidad laboral y el estrés, tanto para él como para los demás. Bob aprende a transformarse y pasar de gerente de último minuto y con tendencia a las crisis, en un productivo gerente puntual y certero. Por medio de esta cautivadora parábola, Blanchard y Gottry ofrecen estrategias prácticas que cualquier profesional puede llevar a la práctica para mejorar su rendimiento.

mAnager puntual y certero

«Si un desempeño pobre está atacando a su empresa, no se deje atrapar. Saque provecho de ¡Cierre las brechas!». —Harvey Mackay, autor del best seller del New York Times Nada entre tiburones sin que te coman vivo «Este libro describe un enfoque, un marco para la acción y unas herramientas que pueden mejorar el desempeño general de una compañía mediante su personal. Este es un libro que tanto los gerentes de Recursos Humanos como los supervisores inmediatos deben leer». —Mike Woerner, director de Recursos Humanos, Wawa, Inc. Gracias a sus clásicos empresariales, como El nuevo mánager al minuto y El autoliderazgo y el ejecutivo al minuto, el autor best seller Ken Blanchard se ha convertido en un gurú de los negocios reconocido nacionalmente que presenta nuevos enfoques revolucionarios sobre la gerencia, el liderazgo, el servicio al cliente y más. Ahora, Blanchard trabaja en equipo con Dana y Jim Robinson para enfrentar el problema crucial del desempeño humano en ¡Cierre las brechas!, una divertida parabola de negocios que combina el talento de Blanchard para contar historias con el enfoque pionero de los Robinson sobre la resolución de problemas. Los gerentes de todos los niveles que laboran en las organizaciones a menudo identifican un problema y se lanzan de inmediato a resolverlo. Sin embargo, muchas veces la solución no resuelve el problema, porque el gerente no descubrió la raíz del asunto. Blanchard y sus coautores están aquí para enseñarle a evitar que caiga en esta... trampa destructora. En ¡Cierre las brechas!, Bill Ambers, el director de servicio al cliente en una firma de alta tecnología, se encuentra con un problema en la empresa: su centro de llamadas no está alcanzando el número de llamadas estipulados. Con la ayuda de Michael St. Vincent, jardinero y legendario jefe de Saint’s Nurseries and Landscaping, aprende a cavar sistemáticamente hasta encontrar la raíz del problema, y al hacerlo descubre tanto el enfoque de BRECHAS en cuanto a mejorar el rendimiento y una herramienta llamada Cerrador de brechas. Con su fascinante historia, sus ejemplos vívidos y su enfoque amistoso hacia el lector, ¡Cierre las brechas! es de lectura obligatoria para todo aquel que busca identificar y corregir los factores que impactan negativamente el desempeño, de tal manera que el impacto determinante es significativo y mensurable.

¡Cierre las brechas!

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