The Happy Index

Lessons on Upside-Down Management

6h 40min

Description of the book

Discover the secrets of upside-down management and doing the right thing with James Timpson's The Happy Index.

With over 2,000 locations across the UK and overseeing multiple operations daily for the past two decades, it’s fair to say that the CEO of the family-owned Timpson business knows a thing or two about running a successful company.

What makes James Timpson’s approach to collaboration, profit and success is simple: let the people you hire run your business.

That might seem like a simple concept to a CEO, manager or director but if you think about the hundreds of meetings, hours lost from your day by responding to emails, signing off on projects and more, you will notice that you are still working in a traditional, top-down mindset. Doing this means the team you work with only see themselves as a cog in the machine instead of the trusted, valued colleagues that they are.

The Happy Index is structured into ten lessons that will provide you and the people you work with the tools to re-evaluate the ways you look at your business. Offering insight into the ways in which James has managed the family business, he strongly believes that you will see the benefits from working with an upside-down mindset, not only for success but also your team’s wellbeing and happiness.

Really, though, it’s easy. Turn up on time. Trust your team. Do your work.



Length Audiobook:

6h 40min





Publisher Audiobook:

HarperCollins UK

ISBN Audiobook: